I get a "Sorry, this ebook is in use" message when trying to view an ebook. How do I view it?
Answer
Some of our ebooks are purchased as 1-user-at-a-time access.
This means that if someone is currently viewing that ebook within their browser (or has it downloaded), you will be denied access until the current user is finished (closes the tab for that title) or the book is returned from their ebook reader.
If this happens, you can either:
1. Check back later. For ease of access, copy the Permalink to the title.
- Under Tools menu, right hand side of screen, click on the Permalink option.
- Copy the text in the popup box that appears at the top of the screen.
2. Place a hold, which will alert you by email when the title becomes available.
- Your hold lasts one hour.
For more information on ebooks, see the Ebooks Research Guide.
Having persistent trouble with a particular title? Chat with us and let us know!